Service Terms for Authorella Creative Support

Last updated: August 5, 2025

Authorella Creative Support is designed for romance authors who value thoughtful assistance that blends elegance, strategy, and creative care.

If you’re looking for the lowest rate or the fastest turnaround, we may not be the right fit, and that’s okay. My services are best suited for authors who are ready to invest in high-quality support that respects both their time and their brand.

Privacy & Confidentiality

I require a signed Mutual Non-Disclosure Agreement (MNDA) for every client, and I’ll treat your creative world with the same care I give my own. Anything you share with me – whether it’s a manuscript, login details, or behind-the-scenes plans – stays strictly between us.

Professionalism Always

Respect is the foundation of every successful collaboration. I do not tolerate verbal abuse, harassment, or disrespectful behavior in any form. If such behavior occurs, I reserve the right to end our working relationship immediately.

Client Conduct

I reserve the right to discontinue our work together if a client engages in behavior (public or private) that promotes discrimination, harassment, or harm to others. This includes hate speech, bullying, or using your platform to incite targeted attacks. Authorella is built on integrity, inclusivity, and creative magic, and I’m proud to support authors who share those values.

Communication & Revisions

I strive to respond to messages from active clients within 2 business hours (US Mountain Time) on standard business days, and I kindly ask that you aim to reply within 24 hours whenever possible. Thoughtful, timely communication helps keep everything flowing smoothly without undue rush.

You’ll receive up to two rounds of revisions per deliverable to ensure everything looks and feels right.

Rush Requests

Rush work may be possible depending on availability and project load. If I can fit it in, I’ll confirm and quote the rush fee (if applicable) before we proceed.

Payment & Scheduling

Your payment secures your spot. Once it’s received, I will start work on the agreed upon start date in your contract, ensuring time and attention are reserved just for you.

No Surprise Fees

What you book is what you pay. If anything outside of our agreed upon scope comes up, we’ll chat first.

Cancellations & Refunds

Need to cancel your One-Time Package before we begin? You’ll receive a full refund. Once we’ve started, the sale is final, since time and creative energy will have already been dedicated to your project. Unused hours expire after 30 days unless we’ve agreed otherwise. Retainer clients are offered greater flexibility.

If Life Happens

Should something unexpected come up on my end (illness, emergency, etc.), I’ll do my best communicate quickly and we’ll decide together if a revised timeline or refund makes sense.

Chargebacks

Please reach out with any concerns before going through your bank. I’m committed to resolving things thoughtfully.

Image Use & AI

Only properly licensed images are used. I don’t use AI to generate deliverables or submit your materials to AI systems for training. (More on that at www.authorella.com/ai-policy)

Independent Contractor

You’re hiring an independent creative contractor, not an employee. I maintain full control of my schedule and availability. You retain full control over your publishing and business decisions.